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Help Center · 14 articles

Payments & Billing

Payment processing and invoicing

Articles in Payments & Billing

  1. Checking out multiple pets on one ticket
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    Two or more pets from the same family in today? Check them out together for one invoice and one payment, from the appointment, the calendar or the client's Collect Payment button.

  2. Connecting Square to take card payments (Terminal or Reader)
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    Already use Square? Connect your Square account to Alaga, then take card payments and tips from Checkout on a Square Terminal or on a Square Reader through the Square app.

  3. Creating, sending and chasing invoices
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    Invoice statuses, creating one by hand or from a client's unpaid visits, sending it, getting paid, editing or cancelling it, and the automatic overdue reminders.

  4. Giving a discount, loyalty reward or promo code
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    Where loyalty rewards and promo codes can be used (only the Checkout page), why there is no saved discount per client, and the two ways to give a senior, military or other standing discount.

  5. Refunds, voids and adjustments
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    Where to issue a refund, full versus partial versus tip-only, who is allowed, what happens to stock and the cash drawer, and how to fix a mistake that is not a refund at all.

  6. Taking a payment at Checkout
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    The Checkout (Point of Sale) screen for walk-in sales: building a cart, tax, promo codes and loyalty, cash, check, card and account credit, tips, and the cash drawer.

  7. Taking payment before checkout
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    Collect money at drop-off without completing the visit or checking the pet out. Works on appointments and on boarding or daycare stays, including one payment for several stays. Anything added later is charged at checkout.

  8. The End of Day report and closing out
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    The one report to run before you lock up: what came in by payment type, tips owed to each person, refunds, and whether the cash drawer balances.

  9. Account credit and prepaid balances

    Let a client prepay an amount to spend on any service. Add, adjust or convert account credit on the client profile, then spend it at checkout or when marking an invoice paid. It is never used on its own.

  10. Promo codes and discounts

    Create promo codes with limits and expiry dates, apply them at Checkout, and see the other ways Alaga discounts a sale (loyalty rewards and multi-pet stays).

  11. Requiring a deposit from repeat no-show clients

    Ask clients who have no-showed before (or anyone you flag) to put down a deposit before you confirm their appointment. The portal tells them up front, Confirm reminds you to collect it, and the money is used at checkout.

  12. Running a loyalty program

    Turn on loyalty points, choose how clients earn them, set up rewards, redeem a reward at Checkout, and adjust a client's points by hand.

  13. Tips — how they are captured and paid out

    When the tip question is asked, tipping by card or cash, giving a tip to the right person or splitting it between two, and finding what you owe each of them.

  14. Your Alaga subscription and billing

    Seeing your plan, changing it, your free trial, updating your card, what to do if a payment fails, and the difference between what you pay Alaga and what your customers pay you.

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