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Help Center · 7 articles

Payments & Billing

Payment processing and invoicing

Articles in Payments & Billing

  1. Checking out multiple pets on one ticket
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    Two or more pets from the same family in on the same day? Complete each visit without taking payment, then use Collect Payment to combine everything into one invoice and take a single payment.

  2. Creating, sending and chasing invoices
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    Invoice statuses, creating one by hand or from a client's unpaid bookings, sending it, payment links, and the automatic overdue reminders.

  3. Refunds, voids and adjustments
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    Where refunds are issued from, full versus partial versus tip-only, what happens to fees and stock, and how to correct a mistake that is not a refund at all.

  4. Taking a payment at Checkout
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    The point-of-sale screen: building a cart, tax, cash versus card, the cash drawer, refunds and station mode.

  5. The End of Day report and closing out
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    The one report to run before you lock up: what came in by payment type, tips owed to each person, refunds, and whether the cash drawer balances.

  6. Tips — how they are captured and paid out

    When the tip question is asked, tipping by card versus cash, attributing a tip to the right person, and finding what you owe each of them.

  7. Your Alaga subscription and billing

    Seeing your plan, changing it, what happens to your data if you cancel, and the difference between what you pay Alaga and what your customers pay you.

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