Your Alaga subscription and billing

Sidebar: Business Settings → Billing. Only the business owner can open this page.

Two different kinds of money

Your subscription is what you pay Alaga for the software. That is this page.
Your sales are what your customers pay you. Those are set up under Business Settings → Payment Settings. See Connecting payments and understanding payouts.

A question about a customer's card belongs in Payment Settings. A question about your own bill belongs here.

The Subscription tab

This tab shows your current plan, its price, and your next billing date (or the day your trial ends). It also shows your text and marketing email usage for this billing period.

Click Manage Subscription to open the secure billing portal. There you can:

Update your card.
See and download your invoices and receipts from Alaga.
Cancel your subscription.

The Plans tab

The Plans tab lists each plan and what it includes. Today the plans are:

Starter: client and pet profiles, unlimited scheduling, your online booking portal, email reminders, agreements and intake forms, Alaga Payments and a card reader, basic Checkout, financial reports, up to 3 staff, and 100 texts a month.
Professional: everything in Starter, plus automatic text reminders, the waitlist, email and text marketing, promo codes, payroll and the time clock, advanced reports, using your own processor (like Square), the barcode scanner, a custom portal domain, up to 10 staff, and 500 texts a month.
Premium: everything in Professional, plus boarding and daycare reservations, the Kennel Board, feeding and medication schedules, click-to-call and call logs, triggered campaigns, white-label portal branding, up to 25 staff, and 1,000 texts a month.
Enterprise: everything in Premium, plus unlimited staff and texts. Click Contact Sales to talk to us.

The Plans tab always has the latest list. If a feature you expected is missing, check here first. See I can't see a feature other people can.

Changing your plan

On the Plans tab, click Switch to [plan] on the plan you want. Your current plan says Current Plan.

If a plan has a yearly price, you can pick yearly billing. Yearly is cheaper, and the tab shows how much you save. Click Switch to yearly or Switch to monthly on your current plan to change how often you pay.

Think before you downgrade. Features outside your new plan stop working. Before you drop below Premium, check for boarding reservations on the books. Before you drop below Professional, check whether you rely on text reminders.

Downgrading does not delete data. Records for a feature you can't see are still there. Upgrade again and they come back.

Your free trial

New businesses get a free trial backed by a card.

Card on file: billing starts on its own when the trial ends. Cancel before then from Manage Subscription and nothing is charged.
No card yet: you see "You're on a free trial". Add a card before it ends to keep your data and bookings running. You aren't charged until the trial is over.

If a trial ends with no card, Alaga shows Your trial has ended. Click Add a card and continue to pick up where you left off.

If a payment fails

The Subscription tab says "Your last subscription payment failed." Click Manage Subscription and update your card. Your plan turns back on by itself once a payment goes through.

Keep your card up to date. An expired card is the most common reason for a billing problem.

Texts and marketing emails

Each plan includes a number of texts a month. When you run out, texts pause. On the Subscription tab you can buy an SMS pack, or turn on Auto-refill to buy a pack on its own when you run out. Marketing emails work the same way. Unused prepaid credits roll over.

Cancelling

Cancel from Manage Subscription. Before you do:

Export what you need, like client lists and reports for your accountant, while you still have access. See Exporting reports for your accountant.
Tell your clients where to book instead, before your last day.

If your bill looks wrong

Contact us with your business name, the amount, the date, and what you expected. See Getting help and contacting support. Please don't cancel to stop a charge you are asking about. That makes it harder to fix.