The End of Day report and closing out

Sidebar: Reports, then open the End of Day report (in the Financial group).

This is your close-out for the whole business. Run it before anyone goes home, while people can still explain anything that looks off.

You need the View reports permission. Owners and managers have it by default. Front Desk and Employee roles do not.

Picking the day

The report opens on today. Use the arrows to go back or forward a day. Click the date to jump to any day on a calendar, or click Today to come back.

The day follows your business's time zone, not the computer's. A payment at 11pm counts on that day, wherever you are when you run the report.

What it shows

• Collected, Refunds, Net and Tips charged at the top.
• Tender Totals: count, collected, refunds and net for each payment type: Card, Cash, Check, Bank transfer, Account credit and Other.
• Tips by Employee (payroll): each person's card tips, cash tips and total. This is what you owe staff.
• Refunds Issued: time, client, method and amount for each refund that day.
• Cash Drawer Reconciliation: each drawer session that day.

Account credit has its own line. It is prepaid money spent today. The cash or card came in on the day the client prepaid, so it is not in today's cash or card totals.

Tips charged is only tips that went on a charge. The payroll number, including cash tips, is in Tips by Employee.

Click Print for a paper close-out sheet. Export CSV shows if you have permission to export reports.

The cash drawer

The drawer only balances if it is used every day:

1. Open the drawer at the start of the day. On Checkout, click the cash drawer button, then Open Drawer, and enter the Opening Balance.
2. Record safe drops with Drop during the day.
3. Close the drawer at the end with Close, and enter the Actual Cash Count.

On End of Day, each session shows the Opening balance, Cash sales, Drops, Payouts, Expected in drawer and Counted. It is marked Balanced, Over or Short (with the amount), or Still open if nobody closed it.

Cash sales only count toward a drawer that is open. Cash taken with no open drawer still counts as money collected, but not in the drawer. So a drawer that "doesn't balance" is often a drawer that was opened late.

Cash refunds made while the drawer is open are counted as Payouts.

An owner or manager can turn on a daily reminder to open the drawer: Business Settings → Payment Settings, Cash Drawer Reminder card, Remind staff to open the drawer.

When the drawer doesn't balance

Check these, most likely first:

1. The drawer was opened late, so early cash sales are not in it.
2. A safe drop was not recorded.
3. The opening balance was guessed.
4. Cash was taken out for something else with no record.
5. A payment was recorded as the wrong type, like card recorded as cash.

Small shorts every day point to a habit. One big short points to one sale. Look through Reports → Payments & Transactions for that day to find it.

Tips

Tips are shown per person so you know what to hand over. Card tips come in with the card payment, so the money reaches your bank first. See Tips: how they are captured and paid out.

Make it a habit

Run it every day, even quiet ones. Patterns tell you what is normal.

End of Day is about what you sold and collected, not what reached your bank. For Alaga Payments, the owner sees bank deposits under Business Settings → Payment Settings → Payouts. For Square, check payouts in your Square Dashboard.