How can we help you?
Find answers, tutorials, and guides to help you get the most out of Alaga
Browse by Category
Getting Started
Welcome guides and initial setup instructions
5 articles
Troubleshooting
When something is not working: messages that did not arrive, payments that are stuck, and features you cannot see.
6 articles
Team Management
Managing staff, roles, and permissions
4 articles
Client & Pet Management
Managing clients and their pets
5 articles
Appointments & Scheduling
Booking and managing appointments
8 articles
Messages & Notifications
Talking to clients: two-way messaging, the automatic emails and texts Alaga sends, consent, and reminder timing.
3 articles
Boarding & Reservations
Managing boarding stays and reservations
6 articles
Services & Products
Setting up services and inventory
5 articles
Payments & Billing
Payment processing and invoicing
8 articles
Payroll & Time Tracking
Employee time tracking and payroll
2 articles
Marketing & Campaigns
Email marketing and client engagement
1 article
Reports & Analytics
Business insights and reporting
3 articles
Customer Portal
Guide for pet parents using the booking portal
2 articles
Account & Security
Account settings and security features
1 article
Start here
A client can't log in to the portal
A payment failed or is stuck
Adding clients and their pets
Appointment statuses, cancellations and no-shows
Booking a boarding or daycare stay
Building your service catalog
Checking a pet in and out
Checking out multiple pets on one ticket
Still need help?
Email support@alaga.io or send a note through the contact page and a person replies within one business day. Not on Alaga yet? A demo walks through the exact workflow you are asking about.