Help Center · 7 articles
Troubleshooting
When something is not working: messages that did not arrive, payments that are stuck, and features you cannot see.
Articles in Troubleshooting
A client can't log in to the portal
Start herePhone codes that find no records, email sign-in, expired invitations, the wrong portal link, accounts waiting for approval, and clients who sign in but see nothing.
A payment failed or is stuck
Start hereDeclined cards, payments sitting on "pending", invoices that still say unpaid after the customer paid, Square charges that did not come back, and money that has not reached your bank.
Fixing duplicate clients and pets
Start hereMerge two client records into one with Merge Duplicate, merge duplicate pets the same way, handle two portal logins and family members, and archive a record you just want out of the way.
Getting help and contacting support
Start hereOpen the Help panel to find articles for the page you are on, ask Alaga, or send a request to a person. Track your requests on Support Requests, reply by email, and know how fast we answer.
I can't see a feature other people can
Start hereA missing menu item is nearly always one of four things: your role, a permission, your plan, or being signed in from outside the office. How to tell which, and where each one is fixed.
Why didn't my reminder send?
Start hereStart with the Delivery Log. Then check the switches, the booking time, the client's contact details and consent, and your text allowance. Email and text are checked separately.
The app looks out of date or is behaving oddly
Alaga keeps a copy of itself on your device so it loads fast. When that copy is old you see yesterday's version. How to update it, and what happens on shared station devices.
Not finding it in Troubleshooting?
Email support@alaga.io or send a note through the contact page and a person replies within one business day. Not on Alaga yet? A demo walks through the exact workflow you are asking about.