Help Center · 5 articles
Messages & Notifications
Talking to clients: two-way messaging, the automatic emails and texts Alaga sends, consent, and reminder timing.
Articles in Messages & Notifications
Text messages — consent, compliance and what gets sent
Start hereWhich texts Alaga can send, the toll-free number they come from, appointment vs marketing consent, how STOP and START work, your monthly allowance, SMS packs and auto-refill.
Two-way messaging with clients
Start hereOne conversation per client, choosing In-App, SMS or Both, sending photos, where client text replies go, and why messages belong here rather than on someone's personal phone.
What messages clients get automatically
Start hereThe confirmation, reminder and ready-for-pickup messages Alaga sends for you, when each one goes, whether it is an email or a text, what is off until you turn it on, and who the messages come from.
Reminder timing and editing message templates
Which automatic emails and texts go to clients and when, how to switch them on, how to edit the wording, and the one thing you cannot change — appointment reminders go 24 hours and 2 hours before.
Your notifications and muting categories
The bell and the Notifications page: what you get notified about, how action items work, filtering, marking read, and muting the categories you don't need.
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