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Help Center · 8 articles

Appointments & Scheduling

Booking and managing appointments

Articles in Appointments & Scheduling

  1. Appointment statuses, cancellations and no-shows
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    What each status means, which buttons move an appointment forward, how to undo a mistake like an accidental Start, and how automatic no-shows work and how to switch them on.

  2. Creating a new appointment
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    The four-step booking form, what each field does, booking several dogs at once, and what happens when the groomer is already busy, on time off, or full.

  3. Online booking — turning it on and controlling what clients can book
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    There is no on/off switch. What clients can book follows from your active services, staff and capacity. Online bookings arrive as pending requests, and you can add limits, a cancellation notice, deposits and vaccination rules.

  4. Rescheduling, cancelling and no-shows
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    Moving an appointment, cancelling one, how cancellation fees really work for appointments, and how no-shows get marked — automatically and by hand.

  5. Getting around the calendar

    Day, week, month and agenda views, which staff get a column, filters, dragging to reschedule, blocking time, colors and the keyboard shortcuts.

  6. Recurring and standing appointments

    Setting up a client who comes every six weeks, alternating two services, changing one visit without touching the rest, and changing, confirming or ending a whole series.

  7. Staff hours, availability and time off

    Setting each person's working days and hours, approving time off and blocking lunch or break time (both stop bookings), booking limits like dogs at once, and who shows on the calendar.

  8. Using the waitlist

    Adding a client to the waitlist, how Alaga offers freed-up slots when someone cancels, notifying a client by hand, and turning a waitlist entry into a real booking.

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