Checking out multiple pets on one ticket

When a family brings in more than one pet — say Trixie and Sophie both in for nail trims — you don't need to run two separate payments. Alaga combines any of a client's finished, unpaid visits into one invoice with one payment, itemized per pet.

The key is the order of operations: finish the visits first, pay once at the end.

Step 1: complete each visit without taking payment

As each pet's appointment wraps up, mark it complete the way you normally would — right-click the appointment on the calendar and choose Complete & Check Out, or use the appointment's detail panel.

The Complete Appointment window opens with payment buttons. For every pet except your usual single-pet flow, choose Complete (No Payment).

That marks the visit complete and leaves its balance open — it is now waiting to be rolled into the family's ticket. Do this for each pet.

Avoid Complete & Create Invoice here — that raises a separate invoice for just that one pet, which is exactly what you're trying not to do.

Step 2: open Collect Payment

Once every pet's visit is complete, open the combined checkout either way:

• From the calendar — right-click either of the family's appointments and choose Checkout.
• From the client — open the client's profile. A Collect Payment button appears at the top with a badge showing how many unpaid visits they have.

Both routes open the same Collect Payment window, listing every unpaid completed visit for that client, grouped by pet — each with its service and price.

Step 3: select and pay once

Tick the visits you want on this ticket (or Select All), then press Pay. The button shows the combined total.

From there it's the normal payment flow — card on the reader, cash, or check, with the tip prompt as usual. One payment settles everything.

What the client gets

A single invoice, numbered like any other, with a line item for every pet and every service — "Trixie — Nail Trim", "Sophie — Nail Trim", plus any add-on services or products from either visit, any discount, and tax. If your business passes a card processing fee through on card payments, that appears on the invoice as its own labeled line too. Both appointments are marked paid automatically.

Good to know

• This works across visit types — you can combine grooming appointments with a boarding or daycare stay on the same ticket.
• Only completed, unpaid visits appear in the Collect Payment list. If a pet is missing, its appointment probably hasn't been marked complete yet.
• If one pet's visit was already paid on its own, it won't show up again — you can't double-bill by accident.
• Changed your mind mid-checkout? Closing the payment window without paying abandons the attempt cleanly; nothing is owed twice and you can redo it any time from Collect Payment.