Checking a pet in and out

Check-in

From the reservations list, a Confirmed reservation shows a Check In button. Check-in is a short guided workflow, and it is deliberately not one click.

1. Confirm the care instructions. You are shown the pet profile — breed, sex, weight, age, alert tags such as aggressive or flight risk — plus the feeding schedule, medications, emergency contact and vet. You must tick "I have reviewed and confirmed the above pet profile information is correct", and there must be a valid feeding schedule, before you can continue. This is the step that stops a pet being fed the wrong thing three days later.
2. Verify agreements. Any required agreement that is unsigned is listed.
3. Sign anything outstanding, on screen.
4. Complete — the reservation moves to Checked In.

If you check someone in by mistake, Undo Check-In is on the reservation detail page.

During the stay

The reservation detail page has tabs for Details and Edit, Feeding and Medication, Linked Services, Products and the Kennel Card. Day-to-day care work is driven from the Tasks group in the sidebar: Kennel Tasks, Feeding Schedule and Medication Schedule.

Extend Stay adds whole nights to the end of the booking, keeping the same checkout time of day.

Check-out

Check Out and Pay opens the checkout summary. The total is the boarding or daycare base charge, plus any linked appointments, plus retail products added during the stay, plus a late fee if one applies, plus tax. Tax is applied to services and products only, never to the boarding base charge.

Late checkout fees

Checking out after 12:00 noon triggers the late checkout fee dialog. The fee type is set under Business Settings, Facility Settings, Late Checkout Fees:

• Daily rate (the default) — an additional day of boarding
• Flat fee — a fixed amount
• Percentage — a share of the stay

Owners and managers see a "Waive late checkout fee (manager override)" checkbox, and the confirm button then reads Check Out (No Fee) instead of Check Out (+$X).

Once payment is taken the reservation moves to Checked Out. You can still generate an invoice for it afterwards from the reservations list.