Building your service catalog

Go to Sidebar → Services. The tabs across the top are All, Appointments, Apt Add-ons, Boarding Add-ons and Inactive. Each tab shows a count.

Owners and managers can add, edit and delete services. Other team members can view the list if they have the View services permission.

Add a service

1. Press Add Service.
2. Type the Service Name. You can also add a short Code (up to 10 characters, such as STD). The code shows on kennel cards and reports.
3. Tick at least one Service Category. You can tick more than one:

• Standalone Appointment — booked on its own, such as a full groom.
• Appointment Add-on — added to an appointment, such as a nail trim.
• Boarding/Daycare Add-on — added to a stay, such as play time.

1. Fill in Duration (minutes) (5 to 480) and Price ($). Duration is required when the service is only a Standalone Appointment. It is optional for add-ons.
2. Turn on any options you need (see below).
3. Press Add Service. When editing, the button says Update Service.

Options in the service form

• Can be added to — for appointment add-ons only. Pick which services the add-on goes with. Leave it empty and the add-on works with every appointment.
• Ask for a pickup time when booked online — for appointment add-ons only. The client must choose a pickup time when booking online, and the add-on's time does not make the appointment longer. Good for daycare around a groom.
• Variable Pricing — the price becomes a starting price. Staff set the final price at the visit. The service card shows a Variable badge.
• Requires Exclusive Attention — the staff member can't be booked for anything else while this service runs.
• Remember each dog's price — for standalone appointment services. Choose Per dog (one price per dog, whoever does the work — good for baths) or Per dog and groomer (each groomer keeps their own price for each dog — good for full grooms).
• Bookable online — on by default. Turn it off and staff can still book the service, but clients won't see it when they book online.
• Clients book a general time slot — for standalone appointment services. Online booking offers times without naming a groomer. You assign the staff member later, such as at check-in. The card shows a General slot badge.
• Latest online booking time — press Set cutoff and choose a time. Clients booking online won't be offered start times after it. Staff can still book any time.
• Price by Size — charge by pet size instead of one flat price. See Pricing by size and coat.
• Buffer Time (minutes) — 0 to 240. Time kept free after each booking of this service for clean-up and drying. Clients never see it.
• Staff Commission (%) — the share of the service price paid to the staff member. It feeds payroll.
• Recommended Rebooking (days) — shows when you edit a saved appointment service. Set how many days apart visits should be for each pet size. Alaga uses it for rebooking suggestions.
• Active — turn off to stop new bookings. History is kept.

Deleting a service

1. Open the … menu on the service card and choose Delete.
2. Alaga checks whether the service is used on any appointment, booking line item or waitlist entry.
3. If it has never been used, you can delete it for good.
4. If it has been used, the button says Deactivate instead. The service moves to the Inactive tab and stops showing for new bookings. Past bookings and revenue reports keep its name.

To bring a service back, open the Inactive tab, open the … menu and choose Reactivate.

Related

• Pricing by size and coat
• Add-ons, condition modifiers and surcharges
• Packages — selling and redeeming prepaid sessions