Using the waitlist

When you are full, put the client on the waitlist instead of turning them away. Two places show the same list: the Waitlist tab on the Calendar page, and the full Waitlist page under Appointments in the sidebar.

Adding someone

Press Add to Waitlist and fill in:

• Client (required) and Pet (optional)
• Service (optional)
• Requested Date (required)
• A preferred time range — both ends default to "Any time"
• Notes for anything else, such as "mornings only"

The five states

Waiting, Notified, Booked, Expired, Cancelled. The page has a tab for each, and the first three carry counts.

When a slot opens

Two things can happen:

• Automatically. Cancelling an appointment triggers Alaga to look for matching waitlist entries and reach out.
• By hand. On a Waiting entry, open the row menu and choose Notify Client. The client is emailed and the entry moves to Notified with a 24-hour window before it expires.

Turning it into a booking

Choose Convert to Booking on a Waiting or Notified entry. The New Appointment form opens with the client, pet, service and preferred time already filled in. The waitlist entry is only marked Booked once the appointment is actually created, so abandoning the form does not lose the client's place.

Cancel Entry removes someone who no longer needs the slot; the confirmation dialog offers Cancel Entry or Keep Entry.

From the client's side

If a pet parent tries to book online on a day that is fully booked, the booking page offers to add them to the waitlist, with an optional preferred time range and a Join Waitlist button. Those entries land in the same list you are looking at.