I can't see a feature other people can

Four things decide what you can see in Alaga. Work out which one it is before you change anything. Each is fixed in a different place.

1. Your role

Your role sets the shape of the app:

• Owners see everything.
• Managers can do almost everything an owner can.
• Staff roles (such as front desk, groomer or kennel tech) see what they need for their shift.

A few things stay with the owner, and no switch changes that:

• Billing (your Alaga subscription).
• Connecting a card processor (Alaga Payments or Square) on Payment Settings.
• The Alaga Payments Transactions, Payouts and Disputes tabs on Payment Settings.
• Making someone else an owner.

So if a manager can't see Billing, that is expected.

Check who has which role under Sidebar → Team & Payroll → Team Members.

2. A permission inside the role

Each role has a set of permissions that can be switched on or off. Permissions can also be changed for just one person.

This is the answer when two people with "the same job" see different things.

1. Go to Team & Payroll → Roles & Permissions.
2. Find the role the person is on.
3. Compare it with the role of someone who can see the feature.

To change one person only, go to Team Members, open the menu next to their name and choose Edit Role. Per-person changes are listed there.

A few examples of what a permission controls:

• View contact info. Without it, staff see only the last 4 digits of a phone number and the email domain.
• Archive & merge clients.
• Issue refunds.

Only people who can manage settings (owners, and managers by default) can open Roles & Permissions.

Older businesses: new businesses give the Manager role every permission. If your business was set up earlier, your Manager role may have fewer. Check it in Roles & Permissions and switch on anything missing.

3. Your plan

Some features belong to higher plans. If a feature is not on your plan, you see a locked panel that names the plan you need, instead of the feature.

Roughly:

• Starter: calendar, clients and pets, online booking portal, email reminders, agreements, questionnaires, invoicing and checkout, Alaga Payments and its card reader, certificates, Station Mode, and two-way texting.
• Professional adds automatic text reminders, the waitlist, marketing campaigns, promo codes, payroll and the time clock, advanced reports, Square and other card processors, staff capacity and a custom portal domain.
• Premium adds boarding and daycare reservations, the kennel board, feeding and medication schedules, phone calling, triggered campaigns and white-label branding.
• Enterprise adds unlimited staff and texts, and a dedicated account manager.

Your plan is under Business Settings → Billing (owners only). That is also where you change it. When a trial ends, trial features lock again.

4. Signed in from outside the office (Remote mode)

Your business can choose to limit what staff can do when they are not at work. If this is on, you see a Remote mode bar at the top of the screen, and these leave the sidebar:

• Messages, Call Log, Checkout, Clients, Invoices and Reports
• Time Management, Payroll and Activity Logs
• The time clock

Your schedule and time off still work.

At work and still in Remote mode? Click In the office? Enter device code and enter the code your owner or manager gives you. Owners are never limited. Managers are only limited if the owner chose that for their role. Station Mode devices always count as in the office.

This is set up under Business Settings → Devices → Office Access. See Office-only access.

Telling them apart quickly

• A locked panel offering an upgrade → your plan.
• A Remote mode bar at the top → you are signed in from outside the office.
• The menu item is missing, and a co-worker can see it → role or permission.
• The item is missing for everyone, owner included → your plan, or it lives somewhere else.

Before you decide it is broken

• Sign out and back in. Role and plan changes are picked up when your session refreshes.
• Search for it. Click the search box at the top of the screen, or press Ctrl+K (Cmd+K on a Mac). It searches your records and help articles.
• Check the business. If you work for more than one business in Alaga, you see what the business you are signed in to has.
• On a shared station? An unlocked station shows what the person whose PIN unlocked it can see. Lock it and unlock with your own PIN.

Still stuck? Click Get help in the sidebar. Tell us your role, your plan and the exact menu item you expect to see.