Welcome to Alaga: a tour of your dashboard

Alaga runs the day-to-day of a pet business: the calendar, boarding stays, clients and their pets, checkout, invoicing, staff, and the client portal. This article is the map.

The sidebar

The left sidebar is the whole product. What you see depends on your role, your plan, and which features your business uses. A grooming-only account does not show boarding.

Main menu

Overview — today at a glance, including the Live Board of pets moving from check-in to ready for pickup.
Calendar — Facility Calendar for the whole team, My Schedule, My Time Off, and the Route Planner for mobile businesses.
Appointments — New Appointment, All Appointments, Waitlist.
Reservations — boarding and daycare stays, the Occupancy Calendar and the Kennel Board.
Tasks — kennel tasks, facility tasks, and feeding and medication schedules.
Supplies — anyone can request supplies.
Notifications — your own alerts and action items.
Messages — a conversation with each client, in the portal or by text.
Call Log — calls, if your phone system is connected.
Checkout — the point-of-sale screen.
Clients and Pets (with Pet Tags) — your records. Every pet belongs to a client.
Services, Packages, Products, Vendors — what you sell and what you buy.
Invoices — everything billed, paid and overdue.
Reports — about 50 ready-made reports.
Marketing — Campaigns, Promo Codes, Loyalty Program, Referral Program and Certificates.

Settings

Team & Payroll — Team Members, Time Management, Payroll, Staff Capacity, Roles & Permissions, Activity Logs.
Business Settings — Business Profile, Billing, Payment Settings, Pricing, Customer Portal, Customer Notifications, Facility Settings, Agreements, Questionnaires, Devices.
My Account — your own profile, password and Station PIN. Owners and managers also set up two-factor sign-in here.
Help & Support — Get help, Support Requests and the Knowledge Base.

The Setup Guide

New owners get a Setup Guide card on the Overview page. Its steps tick themselves off as you do the work. See Finishing the Setup Guide.

The three things to do first

Add your services, so appointments have something to book. Sidebar: Services.
Add a client and a pet. Sidebar: Clients, then Add Client.
Book something. Sidebar: Appointments, then New Appointment.

Then the rest has data to work with: reminders can go out, reports fill in, and the client portal has something to show.

Who can see what

Owners and co-owners see everything.
Managers can do almost everything, unless an owner trims their role. Only the owner handles the Alaga subscription and the card processor connection.
Employees see what their role allows, such as the calendar, clients, pets and appointments.

See Inviting team members and setting permissions.

Getting help

Press the Help button in the top bar, or Get help under Help & Support in the sidebar. The Help panel has:

Articles — help for the page you are on, plus search.
Ask Alaga — ask a question in plain words, if it is turned on for your account. It answers from these help articles, and can pass you to a person.
Contact us — send a request to the Alaga team. Add screenshots, and tick This is blocking work right now if you are stuck. You get a request number.

Anyone on your team can contact support. Your requests and replies are under Help & Support, then Support Requests. You can also email support@alaga.io. Your email becomes a support request.