Pricing rules, add-ons and surcharges

This article covers the extras you charge on top of a service's price. To charge more for bigger dogs or harder coats, set up the size and coat matrix first — see Pricing by size and coat.

Owners and managers set all of this up under Sidebar → Business Settings → Pricing.

Add-ons

An add-on is a service that goes with a main booking, such as a nail trim or teeth cleaning.

To create one:

1. Go to Sidebar → Services and press Add Service.
2. Under Service Categories, tick Appointment Add-on (or Boarding/Daycare Add-on for stays).
3. Optional: use Can be added to to limit which services it goes with.
4. Press Add Service.

Add-ons can be priced by size too, using Price by Size in the same form.

To add one to a booking: edit the appointment, or open its details page and use the Additional Services tab. Pick the add-on and save. Add-on changes save right away — you don't need to press Save Changes. You can't change add-ons on a completed or cancelled appointment.

Clients can pick add-ons when they book online, as long as the add-on is Bookable online. An add-on-only service can't be booked online on its own.

Condition modifiers

Modifiers are charges for what you find when the dog arrives — matting, a hard temperament, hand scissoring. Each modifier adds money and time, so the schedule stays honest. Clients never see this list.

To set them up:

1. Go to Business Settings → Pricing → Services & Grooming.
2. Scroll to Grooming Dimensions and open the Modifiers tab.
3. Press Add common modifiers to start from a ready set (light, moderate and severe matting, heavy shedding, difficult temperament, hand scissoring and more). They are added switched off so you can check the amounts first.
4. Or press Add Modifier and fill in:

• Name, such as Severe matting
• Charge — Fixed amount ($) or Percent of price (%)
• Amount ($) or Percent
• Extra time (minutes) — added to the appointment's length

1. Use the switch on each modifier to turn it on or off.

To use one: on the appointment form, press Add modifiers and pick from the list. The price and the booked time both go up. Modifier changes on an existing appointment save right away.

If you remove a modifier, appointments that already used it keep the charge. To pause one instead, switch it off.

Date rules (holiday and peak surcharges)

1. Go to Business Settings → Pricing → Date Rules.
2. Press Add Pricing Rule.
3. Fill in:

• Rule Name — clients see it, so call it "Christmas week", not "Rule 3".
• Rule Type — Holiday / Special Date (one date), Day of Week (pick days), or Date Range (start and end).
• Applies To — All Services, Appointments Only, Boarding Only or Daycare Only.
• Specific Services — optional. Leave empty to cover every service in that group.
• Price Multiplier — 1.15 means 15% more.
• Flat Surcharge ($) — added on top of the multiplier.
• Priority — only one rule applies to a booking. When two match the same date, the higher number wins. Give a holiday a higher number than a standing weekend rule.

1. Save. Use the switch on each rule to turn it on or off.

Important: date rules apply to online booking prices. The client sees the surcharge as its own line. Bookings and quotes made by staff do not add date rules yet, so add the surcharge yourself when you book by hand.

Multi-pet discounts on stays

To discount extra pets on the same boarding or daycare booking, go to Business Settings → Payment Settings → Booking Policies and find Multi-Pet Discount. The first pet pays full price. Each extra pet gets dollars off per night or a percentage off.

If a price looks wrong

Check in this order:

1. The dog's own saved price, on the pet's Custom Pricing card.
2. The matrix cell for that size and coat.
3. Any modifiers on the appointment.
4. For an online booking, whether a date rule was active that day.