The Occupancy Calendar and capacity limits

Sidebar: Reservations → Occupancy Calendar. It is also the Occupancy tab on the All Reservations page.

The calendar shows, day by day, how many spaces are taken in each capacity group against its limit. Use it before you answer "have you got room over Easter."

Reading the calendar

1. Choose All Groups or one capacity group.
2. Choose 1 Week or 2 Weeks.
3. Read the colors: green is under 50%, yellow is 50–80%, orange is 80–100%, and red is Full.

Today's Overview below the grid sums up the current day.

How a stay is counted

• A stay takes up space on each night it covers. The checkout day does not count. A dog boarding Friday to Monday uses Friday, Saturday and Sunday.
• A same-day daycare visit counts on its one day.
• Requested, Confirmed and Checked In stays all count. Cancelled, No Show and Checked Out stays do not.
• A group marked for both boarding and daycare counts both against the same limit.

You cannot overbook

Alaga checks space every time a stay is booked or changed — online and by staff. If any night is full, it stops with "No availability remaining for the selected dates" (the group is full) or "Room capacity exceeded" (the room is full). Pick other dates, another room, or another group.

If you really can fit one more, raise the room's capacity first in Business Settings → Facility Settings → Boarding Rooms. A group with rooms gets its limit by adding up its rooms.

Because requests hold space too, decline requests you will not take. Otherwise they keep the space blocked.

Holiday peaks

Christmas, Easter and school holidays fill up months ahead.

• Look at the calendar before you promote anything. A holiday offer for a full week annoys everybody.
• Decide your limits on purpose. Set them to what you can truly handle, not the most the building could hold.

If occupancy looks wrong

1. Check the group filter. Viewing one group when you expected all of them is the usual cause.
2. Look at the Requested tab. Requests nobody answered still hold space.
3. Check cancelled stays are really cancelled in Alaga, not just called off on the phone.
4. Check the limits. A limit set during setup and never updated is often the real problem, especially after adding runs.