For pet parents: using your portal

This article is for pet owners. If you look after pets for a living, see the rest of this Help Center.

Your portal is where you book visits, see what you owe, and talk to the business that looks after your pet.

Signing in

Use the link your groomer, kennel or daycare gave you. Each business has its own link. The sign-in page has two tabs.

Phone (the easiest way):

1. Type your mobile number.
2. Tap Text me a sign-in code.
3. Type the 6-digit code from the text.

No password needed. Alaga finds you by the phone number the business has on file.

Email:

• Sign in with your email and password, or
• Tap Email me a sign-in code instead and type the code from the email.
• Forgot your password? Tap Forgot password?

If you got an email invitation, open it and choose a password. Invitations last 30 days. If yours ran out, ask the business to send a new one.

"We couldn't find your records" means the business has a different phone number for you. Call them and ask them to update it. If you have never been there before, tap Create a new account.

"Account Pending Approval" means the business checks new sign-ups first. You will get an email once you are approved.

Nobody at the business can see your password.

Booking

1. Tap Book an appointment, or book a boarding or daycare stay if the business offers it.
2. Choose your pet, the service and a time.
3. Once you pick a time, it is held for you for 10 minutes while you finish. A countdown shows how long is left.
4. Send your booking.

Your booking arrives as a request. The business confirms it.

Things that can stop a booking:

• Vaccinations. If your pet's records are out of date, the page says so. Send the business your up-to-date records.
• Agreements or forms. Some businesses need you to sign an agreement or fill in a form first. The button tells you what to do.
• "Please call to book." The business has asked you to book by phone.
• "Deposit due — call us." The business needs a deposit before it confirms. They will take it by phone or at your next visit.

Your appointments and stays

Appointments and Reservations show what is coming up and what is done.

• To change or cancel an appointment, open it and tap Request Changes. Tell the business what you need. They will get back to you.
• To cancel a boarding or daycare stay, open it and cancel it yourself. If you are inside the business's cancellation window, any fee is shown before you confirm.

You will get reminders before appointments by email, and by text if you agreed to texts.

Track My Pet

When your pet is checked in, Track My Pet shows how the visit is going, so you know when they are nearly ready.

Your pets

Open My Pets to add a pet or update details: feeding, behavior, vet and emergency contacts. Staff read this before they start, so keep it accurate. Mention anything about nerves, past bad experiences or medical needs.

You can't enter vaccination dates or upload documents yourself. Send them to the business and they will add them.

Invoices

Open Invoices to see what you owe and what you have paid.

• If the business takes payment online, tap Pay to pay by card.
• If it says "This business collects payment in person," pay at your next visit.

Messages

Use Messages to write to the business. Their replies come back in the same conversation.

Agreements and forms

Under Agreements, sign any waivers or terms the business needs. If there are several, tap Sign all to sign them at once. Under Forms, fill in any questionnaires about your pet. Signed copies are kept.

Your profile and notifications

• Profile: your contact details, text message consent, people allowed to pick up your pet, your password, and Export Your Data.
• Notifications: choose which emails you get, such as booking confirmations, reminders and vaccination alerts.

Text messages

To stop texts, reply STOP to any message. To start them again, reply START. The business can't turn texts back on for you.

Something not working?

Contact the business. They can check your account, update your phone number or email, resend your invitation, and answer questions about their prices and availability. Alaga makes the software. Your groomer or kennel runs the service.