Controlling which emails Alaga sends
Updated
On this page
Sidebar: Business Settings → Customer Notifications, on the Email tab. Owners and managers can open this page.
Alaga emails your clients for you: booking confirmations, reminders, invoices, vaccination alerts and more. Three things decide whether an email goes out: the Email your clients switch, your business switches, then the client's own choice.
Email your clients: the master switch
The Email your clients card at the top of Customer Notifications turns all client email on or off for your business. It is your choice.
- Off: your clients get no email from Alaga at all. That means no booking confirmations, reminders, follow-ups, invoices or receipts. Text messages are not affected. The card shows how many emails were not sent in the last 30 days.
- Turning it on: Alaga asks you to confirm and lists what will start going out, based on your switches below. Invoices and receipts always go out while it is on.
- Turning it off: Alaga asks you to confirm first.
Owners, managers, and staff who can manage settings can change it. Others see it, but can't change it.
Demo accounts can't email clients. On a demo account the switch is greyed out.
Emails that were not sent because the switch is off show in the Delivery Log as skipped, with the reason "Email your clients" is off. Turn on Show skipped to see them.
Layer 1: your business switches
On the Email tab, the Client Email Notifications card has three switches:
| Switch | Covers |
|---|---|
| Booking confirmations | Confirmation, cancellation, check-in and check-out emails for appointments and stays, plus waitlist emails |
| Appointment reminders | The automatic reminders 24 hours and 2 hours before a visit |
| Follow-up emails | The "we missed you" email after a no-show |
Turning a switch off stops that email for every client at your business. Leaving it on lets each client decide for themselves.
These switches never stop invoices, payment receipts, refunds, balance reminders, vaccination alerts, agreements or account emails. Those always go out while Email your clients is on.
The 24-hour and 2-hour reminder times are fixed. You cannot change them.
Layer 2: the client's own choice
Clients can turn off confirmations, reminders, vaccination alerts and message alerts for themselves on the Notifications page of their portal. Their choice is respected even when your switch is on.
Turning single emails on or off, and changing the wording
Further down the Email tab, under Transactional Emails, is a list of every automatic email.
- Use the switch next to an email to turn just that one on or off.
- Click the pencil to change its wording. Changed emails show a Customized badge.
Branding Preview, at the bottom of the tab, shows how your logo and colors look in your emails. Change your logo and colors in Business Settings → Business Profile.
What your clients see as the sender
The Sending Identity card shows:
- From name: your business name. To change it, rename your business in Business Profile.
- From address: Alaga's verified sending address. Client emails like reminders and invoices always come from this address.
- Reply-to: your business email, so replies reach you. If it says to add one, add a business email in Business Profile.
On the Premium plan, the Custom Sending Domain card lets marketing campaigns send from your own domain (like mail.yourbusiness.com). It does not change the address for reminders, confirmations or invoices.
The Delivery Log
The Delivery Log tab lists the last 100 emails and texts for your business. It shows the type, who it went to, the subject, the status and any error. Turn on Show skipped to also see messages that were not sent, with the reason.
This is the first place to look when a client says they never got something. See Why didn't my reminder send?
If emails failed recently, a red box at the top of the page shows how many and the latest reason.
If it says Email sending is switched off, no email is leaving Alaga for any business. That is a problem on our side, not a setting. Contact support.
Your own account settings
Your personal settings are under Sidebar → My Account:
- Profile tab: your name, phone and dark mode. Your login email can't be changed here.
- Security tab: your password, your Station PIN, and two-factor sign-in. Two-factor sign-in is available to owners and managers.
Owners and managers also see a Client email notifications card on the Profile tab. Its button takes you to Customer Notifications.