---
title: Your Alaga subscription and billing
slug: your-alaga-subscription
category: Payments & Billing
url: https://alaga.io/help/article/your-alaga-subscription
audiences: business_owner
updated: 2026-09-07
source: Alaga Help Center
---

# Your Alaga subscription and billing
Sidebar: **Business Settings → Billing**.

## Two different flows of money

Worth separating before anything else, because they get confused constantly:

- **Your subscription** is what you pay Alaga each month for the software. That is this page.
- **Your takings** are what your customers pay you. Those are under **Payment Settings**, and Alaga does not take them.

A question about a customer's card belongs in Payment Settings. A question about your own bill belongs here.

## Your plan

**Billing** shows the plan you are on and what it includes. The plans are:

- **Starter** — the core: calendar, clients and pets, services, invoicing and checkout
- **Professional** — adds text notifications, packages, marketing, the waitlist, payroll, time tracking, promo codes and staff capacity
- **Premium** — adds boarding reservations and kennel management, phone calling, triggered campaigns, card readers and custom branding
- **Enterprise** — multi-location, API access and custom integrations

If a feature you expected is missing, check here before assuming something is broken — see *I can't see a feature other people can*.

## Changing plan

Change it from this page. Upgrades take effect immediately, which is the point of upgrading: the feature you needed appears.

**Downgrading needs more thought.** Features outside your new plan stop being available, and anything relying on them stops with it. Before dropping below Premium, check whether you have boarding reservations in the diary; before dropping below Professional, check whether reminder texts are part of how you run.

Downgrading does not delete data. A feature you cannot see still has its records, and upgrading again brings them back.

## Cancelling

Cancel from the same page. Two things to plan for:

- **Export what you need first.** Client lists, financial reports for your accountant, anything you are required to keep. Do this while you still have access.
- **Your booking page stops.** Clients using your portal link will not be able to book. Tell them where to go instead before the cancellation date, not after.

## Payment method

Update your card from this page. If a subscription payment fails you will be contacted before anything is switched off — a failed payment does not lock you out that day.

Keep the card current. The most common cause of a disrupted account is an expired card nobody noticed.

## Trials

On a trial, everything included in the trial works normally. When it ends, features outside your chosen plan stop being visible. Your data is not touched.

## Getting a copy of your bill

Your subscription invoices and receipts are available from Billing. That is what your accountant needs for the software as a business expense — separate from the reports covering your own trading.

## If billing seems wrong

Include your business name, the amount, the date, and what you expected. Do not cancel to stop a charge you are querying — that makes it harder to sort out, not easier.