---
title: Checking a pet in and out
slug: reservation-check-in-and-check-out
category: Boarding & Reservations
url: https://alaga.io/help/article/reservation-check-in-and-check-out
audiences: all
updated: 2026-09-12
source: Alaga Help Center
---

# Checking a pet in and out
## Check-in

From the reservations list, a Confirmed reservation shows a **Check In** button. Check-in is a short guided workflow, and it is deliberately not one click.

1. **Confirm the care instructions.** You are shown the pet profile — breed, sex, weight, age, alert tags such as aggressive or flight risk — plus the feeding schedule, medications, emergency contact and vet. You must tick "I have reviewed and confirmed the above pet profile information is correct", and there must be a valid feeding schedule, before you can continue. This is the step that stops a pet being fed the wrong thing three days later.
2. **Verify agreements.** Any required agreement that is unsigned is listed.
3. **Sign** anything outstanding, on screen.
4. **Complete** — the reservation moves to Checked In.

If you check someone in by mistake, **Undo Check-In** is on the reservation detail page.

## During the stay

The reservation detail page has tabs for **Details and Edit**, **Feeding and Medication**, **Linked Services**, **Products** and the **Kennel Card**. Day-to-day care work is driven from the Tasks group in the sidebar: Kennel Tasks, Feeding Schedule and Medication Schedule.

**Extend Stay** adds whole nights to the end of the booking, keeping the same checkout time of day.

## Check-out

**Check Out and Pay** opens the checkout summary. The total is the boarding or daycare base charge, plus any linked appointments, plus retail products added during the stay, plus a late fee if one applies, plus tax. Tax is applied to services and products only, never to the boarding base charge.

### Late checkout fees

Checking out after **12:00 noon** triggers the late checkout fee dialog. The fee type is set under Business Settings, Facility Settings, Late Checkout Fees:

- **Daily rate** (the default) — an additional day of boarding
- **Flat fee** — a fixed amount
- **Percentage** — a share of the stay

Owners and managers see a "Waive late checkout fee (manager override)" checkbox, and the confirm button then reads Check Out (No Fee) instead of Check Out (+$X).

Once payment is taken the reservation moves to Checked Out. You can still generate an invoice for it afterwards from the reservations list.