---
title: Checking out multiple pets on one ticket
slug: checking-out-multiple-pets-on-one-ticket
category: Payments & Billing
url: https://alaga.io/help/article/checking-out-multiple-pets-on-one-ticket
audiences: business_owner, manager, staff
updated: 2026-10-03
source: Alaga Help Center
---

# Checking out multiple pets on one ticket
When a family brings in more than one pet — say Trixie and Sophie both in for nail trims — you don't need to run two separate payments. Alaga combines any of a client's finished, unpaid visits into **one invoice with one payment**, itemized per pet.

The key is the order of operations: **finish the visits first, pay once at the end.**

## Step 1: complete each visit *without* taking payment

As each pet's appointment wraps up, mark it complete the way you normally would — right-click the appointment on the calendar and choose **Complete & Check Out**, or use the appointment's detail panel.

The Complete Appointment window opens with payment buttons. For every pet except your usual single-pet flow, choose **Complete (No Payment)**.

That marks the visit complete and leaves its balance open — it is now waiting to be rolled into the family's ticket. Do this for each pet.

> Avoid **Complete & Create Invoice** here — that raises a separate invoice for just that one pet, which is exactly what you're trying not to do.

## Step 2: open Collect Payment

Once every pet's visit is complete, open the combined checkout either way:

- **From the calendar** — right-click either of the family's appointments and choose **Checkout**.
- **From the client** — open the client's profile. A **Collect Payment** button appears at the top with a badge showing how many unpaid visits they have.

Both routes open the same **Collect Payment** window, listing every unpaid completed visit for that client, grouped by pet — each with its service and price.

## Step 3: select and pay once

Tick the visits you want on this ticket (or **Select All**), then press **Pay**. The button shows the combined total.

From there it's the normal payment flow — card on the reader, cash, or check, with the tip prompt as usual. One payment settles everything.

## What the client gets

A single invoice, numbered like any other, with **a line item for every pet and every service** — "Trixie — Nail Trim", "Sophie — Nail Trim", plus any add-on services or products from either visit, any discount, and tax. If your business passes a card processing fee through on card payments, that appears on the invoice as its own labeled line too. Both appointments are marked paid automatically.

## Good to know

- This works across visit types — you can combine grooming appointments with a boarding or daycare stay on the same ticket.
- Only **completed, unpaid** visits appear in the Collect Payment list. If a pet is missing, its appointment probably hasn't been marked complete yet.
- If one pet's visit was already paid on its own, it won't show up again — you can't double-bill by accident.
- Changed your mind mid-checkout? Closing the payment window without paying abandons the attempt cleanly; nothing is owed twice and you can redo it any time from **Collect Payment**.